REO Logistics: Full Service Strategic 3PL
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Customer Service Representative (Freeport, TX)

Posted on Apr 20, 2018 by Trish Smith

Benefits Offered

Dental, Medical, 401K, Life, Vision

Employment Type


SUMMARY: CSR activities to maximize company profitability while providing a hassle free experience for customers. Interact with customers to provide information in response to inquiries about products and services, handle and resolve customer concerns, update inventory management systems, compile information and generate reports as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Assist in coordinating efforts between support departments to prevent/resolve customer issues

  • Communicate with customers concerning orders, receipts, shipments, products, returns and packaging

  • Receive and enter orders into appropriate inventory management systems

  • Communicate receipts and shipments to customers as requested

  • Provide appropriate documents and labels to production personnel

  • Communicate with customers when necessary to advise of ship delays and/or obtain information necessary to process orders

  • Manage samples per customer requirements

  • Generate shipping documents, labels, BOL, customer order files, C of A or any other required documents

  • Initiate carriers or tracers when required

  • Coordinate receipts and deliveries with shipping and receiving department

  • Fill out forms, determine changes for services, update appropriate personnel

  • Obtain customer feedback information

  • Knowledgeable in job responsibilities/tasks for other CSR’s as assigned; serves as back-up for role as needed

  • Perform other duties as assigned

    QUALIFICATIONS: Excellent customer service skills (friendly, courteous and helpful); Customer focused; experience interfacing with customer – 3 to 5 years. Experience in SAP or similar inventory management system desired. Proficient at computer operation, keyboarding, and internet operation; good grammar, voice and diction; excellent communication skills; ability to interpret instructions; ability to calculate figures and amounts.

    PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 30 pounds.


REO Logistics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, REO Logistics complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This website is owned and operated by the Allied Group of Companies, including but not limited to: Allied Realty Company, Allied Warehousing Services, Inc., Allied Transportation Services Company,
REO Distribution Services, Inc., Allied Processing Services, Inc., REO Logistics Company, Nalop Realty Company LLC, Kenova Warehouse Company, Lewpol Company LLC, Nitro Management Company,
Valley Pike Management LLC, Solutions Way Management LLC, Rosemar Management LLC, Delphine Management LLC, PBS Management LLC, and Orsmby Management LLC.